But the customer service and process is absolute garbage as they could give a c*** Money making scam. The only reason it gets two stars is that it was easy to use their system. They care as much as the passport agency. ![]() If you think they are going to help you get it faster- You're wrong. Will never use this service again- it's an absolute waste of money. I Fed Ex'd another marriage cert on Thursday to the passport office. Never mind you have to call a service and hope you are available when they call you back. Every time I've chatted/called/spoke to the Rush my passport people they just tell me they will let me know if there is any update. I paid a lot of money for expedited services and would like a refund for the absolute worst service I've ever experienced from automated bots. I saw it go in the envelope in ***** and the clerk checked everything off. I don't know how that happened- It left ***** **- went to their processing center somewhere in *******- then went to the National Passport Center in *************. Somewhere along the way my marriage certificate was lost. I watched him put everything in the envelope. I went to Fed Ex and the Fed Ex agent went through all of my paperwork and assured everything was there. I filed through Rush my passport on 2/23/23. I would love a refund and my old passport back! Shame on these companies. And they are asking for more money on the last email. A different company name for the last two emails. A totally different name on rhe affidavit they wanted me to sign. ***** and AAA contracts with this company according to the internet?! Also there are three different names on paperwork I have. This company I feel has not only taken my old passport but scammed me out of a lot of money. The guy from the govt said I had been scammed and that there is no rush! He instructed me to immediately to and file new paperwork for a stolen passport. I had to defile again with another over $230 so we are at almost $1000 and file a Stolen passport. I was really suspicious and I called the govt passport place myself and they told me my passport was never filed and that they do not have it. I waited 4 months, have paid two rush fees and now they say I need to sign an affidavit that wasnt included in my package and they said I didnt fill it out with the original paperwork. Then after two months nothing ! When I called they ask for more money over the phone because they said oh it looks like someone tried to change your check that was for the govt agency! I have now paid almost $700 and still no passport. ![]() After you fill out the paperwork the passport doesnt go to the govt it goes to the company rush my passport for some reason.
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